Returns & Exchanges

At Pulsio, we stand behind the performance of our recovery gear and offer a hassle-free 30-day return policy to ensure you are completely satisfied with your purchase. If your device doesn't meet your training needs, we provide simple options for full refunds or product exchanges.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Place the item in its original packaging, ensuring all attachments, charging cables, and manuals are included to qualify for a full refund.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your device, we will process your refund or ship your replacement within 5-7 business days.